Communications Solutions

Connection

	Requirements
	Communication
	email intranet unified messaging
	Connection
	isdn ads leased line
	Hardware
	specification configuration management
	Network
	specification configuration management
	Security
	anti virus back up firewalls

Estate Agents now realise that they have to be able to communicate with consumers, or all the marketing in the world does you no good.

A permanent connection to the internet either by ADSL or a dedicated leased line can guarantee connections for incoming mail, giving you the chance to respond right away to a new enquiry, while the prospect is still 'warm.'

E-mail

Many estate agencies are struggling even to come to terms with using the internet for the delivery of bulky property details. Yet e-mail can also be used to entice the consumer away from portals, directories and other listings sites and to send the consumer more detailed and fresher information than they can get for themselves. Using the Internet as a communication and information delivery tool rather than just as a marketing tool, effective e-mailing can add value to every stage of the property transfer process by helping to increase desktop productivity, enhance business skills and win new clients.

Intranet

Having your own 'Intrantet' - an internal version of the Internet for staff only - can allow staff quick access to frequently-used information to help them in their communications with customers. Just as with the Internet, staff can quickly display the information in their browsers and use it as required. And because the Intranet is centrally managed, it can save duplication of effort: any staff member who produces or locates data that may be useful to colleagues can add it to the Intranet by the simple process of saving it to the appropriate location on the server, in the appropriate format, and adding a link to your index page. Alternatively, just having a central shared 'data' folder on the server can be sufficient for many people's needs, even if it isn't quite as slick.

Unified Messaging

More instructions, more clients, more deals: the question is, how best to keep the numbers up at the lowest cost? Communication. It is accepted that clients now demand that you:

• keep in touch by email, fax, phone, mobile and in person;
• seem to remember what they want;
• always offer them full details;
• present your information instantly 24hrs a day around the world.

Everything you use in and around your office and your website should communicate smoothly, everything should be managed and recorded and you should aim for the lowest cost to do this. Sounds impossible? High technology has already enabled some agents to deliver these levels of service today. With databases on web sites, telephone systems popping up caller details on your computer screen and fax machines integrated with e-mail, the cost and time savings are often enourmous. Unified messaging is the theme of tomorrow's agent.