Merchant Internet Information Technology Outsourcing Service

Merchant Internet Information Technology Outsourcing Service provides the client company with a clear understanding of the benefits and costs of outsourcing, and facilitates their ability to make the best informed business decision. Oue service is a complete and exhaustive strategic approach to determining if a company should outsource some or all of its IT functions. If the decision is to outsource IT then this service provides a structured framework for the following:

Understand the current baseline of services, service levels and costs as well as future business requirements

Creation of an RFP with requirements for services, service levels and special conditions

Establishment of the selection criteria to objectively rank the potential vendors

Evaluation of vendor candidates through proposals, presentations, referral checking and site visits

Contract negotiations for all business terms and conditions

Implementation management through transition Post contract lifecycle management (see Relationship Management)

The primary benefits of the service are as follow:

• Determination of whether or not IT functions should be outsourced
• Identify business benefits to be achieved
• An unbiased approach to vendor selection and contract negotiation
• A dynamic method of on-going vendor management.

Description

The service is a complete and exhaustive approach to determining if a company should outsource its IT function. If the decision is to outsource the IT area then this service provides a structured framework for the creation of an RFP, establishment of the selection criteria, evaluation of fulfillment candidates, contract negotiations, and implementation management, as well as post contract lifecycle management.

Benefits

• The determination of whether the IT function should be outsourced
• The introduction of a standardized, replicable outsourcing methodology
• An unbiased approach to vendor selection and contract negotiation
• A dynamic method of on-going vendor management

Value

The value of the IT Outsourcing Service is to provide the client company with a clear understanding of the benefits and detriments of outsourcing, to facilitate their ability to make the best informed business decision. Additionally the service provides a standardized outsourcing methodology.

Linkage

The IT Outsourcing service is part of the Strategic Outsourcing Practice and serves as a means for a company to evaluate the benefits of outsourcing its Information Technology (IT) function.