Property Marketing
Internet vs Traditional Homebuyers
The very thing all UK Estate Agents want to know.
Is the Internet a viable place to find customers?
Internet home buyers go about the homebuying process
differently from traditional homebuyers and more importantly, Internet
home buyers are indeed buyers, and not time wasters..
The facts of the report seem to point to some
clear implications that should not go unheeded by UK Estate Agents.
First, traditional homebuyers spend a nominal
amount of time investigating the housing market before contacting
an Estate Agent, while Internet homebuyers invest significant time
investigating the housing market and financing options before contacting
a UK Estate Agent.
This raises marketing and information delivery
opportunities significantly for wired UK Estate Agents who can be
instrumental in saving buyers time by helping them eliminate unsuitable
homes as well as select homes to choose from.
Traditional homebuyers looked at 15.1 homes with
a UK Estate Agent prior to making a purchase, nearly twice as many
as Internet buyers, who looked at 7.9 homes.
Second, Internet-savvy Estate Agents have first-mover
advantage over traditional Estate Agents to capture buyers. Internet
buyers may not be as motivated to act quickly because they want
to perform their own research.
Internet buyers also spend nearly three times
as much time investigating the housing markets before contacting
an Estate Agent than traditional home buyers do, 6.3 weeks for Internet
buyers compared to 2.2 weeks for traditional homebuyers.
The good news is that by the time the Internet
buyer contacts an estate agent, he or she has a "good understanding
of what they want, where they want to live, and what they can afford,
They've often chosen the neighborhoods they want to evaluate, narrowed
their choice of homes, come up with a list of homes they want to
see and understood what they can afford and what their mortgage
options are.
Once they have made a choice Internet homebuyers
act quickly. also purchase a home in less time than do traditional
buyers, the survey reported.
Third, The study also found that most Internet
homebuyers find their Estate Agent on the Internet, while most traditional
buyers find their Estate Agent as a result of press advertising,
direct mail, previous transactions, or referrals.
The lesson here is that the Internet is a communication
tool. When Estate Agents market themselves on the Internet and use
Internet technologies to be found and to engage with buyers, they
are speaking the language of the buyer.
The upshot is that if Estate Agents aren't using
the Internet already, they are missing some terrific opportunities
to engage buyers, but that doesn't mean that they should approach
bhome uyers in traditional ways.
Many of the things we are taught about interacting
with consumers and how to take control of the transaction will actually
work against Estate Agents online.
Any attempt to take that power or control away
from the Internet-empowered consumer may backfire
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